Campsite: arrival, guest registration and cleaning

Choose one source for the booking

Use your existing PMS as the agreed booking source as long as there is no tested connection. The internal app route does not sync automatically with booking platforms. Start with one checked stay and prevent colleagues from recording the same change differently in two places.

Choose the country and local time zone before you add stays. Add the accommodation or pitch with its guest limit and buffers. You find the whole way of working on the campsite page; arrivals and departures explains the difference between an agreement and the actual registration.

Confirm nights and agreements

Fill in the local arrival and departure date, guests, rate version, extras and approval reference. A draft does not hold any capacity yet. A temporary option has an explicit expiry time and may last at most 24 hours. An expired option cannot be confirmed afterwards.

Check capacity when you confirm. The price belongs to the agreed version; a received payment is a separately recorded fact. An extension needs available space and a financial agreement again. Don’t just change the date in a separate message to the guest.

Prepare the guest registration

Check the details your country and the stay require. The app calls this preparation: there is no official confirmation of receipt and no direct submission to the municipality or to SES.HOSPEDAJES.

In the Netherlands, the guest register and your municipality’s requirements apply. Don’t store a copy of an identity document or a Dutch citizen service number in this route. In Spain, official registration and reporting belong to the separate SES.HOSPEDAJES procedure. The official sources are at the bottom of this guide; match your own procedure to the right country.

Record the actual arrival

Check the guest, the registration preparation and access. The local arrival date must fall within the booked stay. The accommodation must really be ready; a date in the calendar is not enough. A pitch that is still dirty or blocked stops the arrival step.

When a guest changes pitch, also check the new accommodation. If the guest was already present, the previous pitch is left with its own cleaning task. Update both pitches. Only record a no-show after the local arrival day, with a check and a financial agreement.

Finish departure and cleaning separately

Check the actual departure, keys and condition. Save the check-out check in the record. The guest status Vertrokken (Departed) does not yet prove that the accommodation is ready for the next guest.

Tick off cleaning, inspection and readiness and record a release reference. Only that check makes the physical pitch ready again. Also check Vandaag (Today) for an old pitch that needs cleaning after a move.

Recover a change in every relevant place

A changed period checks capacity again and saves the agreement about the change. The old registration preparation becomes invalid: prepare the details again. A changed accommodation also needs a readiness check of the new pitch.

A conflict or a changed version means reading the current details first. Cancel an expired option with a clear agreement, or create a new stay after a new availability check. Avoid duplicate booking sources. Klantupdates (Messages to customers) holds back outdated drafts; check the right recipient and period there too.

This route is not a full channel manager, tourist tax return, payment provider or door control. After your first stay, decide which extra part you need, and have a connection proven with real test cases before you depend on it.