01
Map the hotel the way staff work
Create clear locations for rooms, bar, pool and breakfast. Guests see relevant context while the same location name appears in the order flow.
- 1Use Room 204 rather than only 204.
- 2Create shared QR locations for bar and breakfast.
- 3Decide where ordering is enabled.
02
Write for an international guest
Keep descriptions short, name main ingredients and review breakfast, dietary and allergen information in the languages your guests actually use.
03
Make staff ownership explicit
Test who receives each request, which opening hours apply and what appears outside those hours. A QR only works when operational follow-up is clear.
